FAQ

Common Queries of Customers/Clients

 

  1. 1. Will my inquiries send to your company get deleted or will it get unanswered?
  2. 2. As a supplier how will i get my products listed among your group of suppliers?
  3. 3. The Prices that you have mentioned in your Export Price list, do they include transport charges?
  4. 4. How do I order?
 
Q1 WILL MY INQUIRIES SEND TO YOUR COMPANY GET DELETED OR WILL GET UNANSWERED? 
 
We do our best to answer all your inquiries sent to us, but inquiries without proper address, contact person, telephone no, fax no etc. might get deleted. When sending inquiries to us please try and include the following;
1. Complete details of the customer / company (Company name / Contact Person, Tel No, Fax No, Email, Address etc).
2. Please be specific on what you are looking for. On the inquiry, kindly indicate product number, description, size, quantity required, buyers specification, design, samples are also most welcome.
3. Please include your quantity requirements in order to get good discounts.
 
EMAILS SEND ONLY WITH ATTACHMENTS AND HAS NO CONTENTS (DESCRIPTION) IN THE EMAIL WILL AUTOMATICALLY GET DELETED. 
 
Q2 AS A SUPPLIER OR MANUFACTURER HOW WILL I GET MY PRODUCTS LISTED AMONG YOUR GROUP OF SUPPLIERS? 
 
To get listed among our group of suppliers you will have to submit the following by COURIER;
1. Original Product Catalogue (Only English Version)-2 Copies
2. Product Price List (Dollar,RMB)-3 Copies(You can also Email us the Price List.Your Price list should be in Excel or Word Documents Only.)
a) Payment Terms.
b) Approximate Delivery Time.
c) Minimum quantity that we should take and the kind of discount that you will be able to give us.
d) Please include the FOB (By Sea) charges to any port, when sending your price list.
e) Validity of the price. (Minimum one year or six months)
3. Quality Certificates.
4. Country of origin certificate – 2 Copies
 
PLEASE NOTE THE FOLLOWING;
 
1. ANY CATALOGUE THAT ARE SENDING WITHOUT THE PRICE LIST WILL NOT BE REGISTERED. Before placing an order with your company the prices mentioned in your price list will be confirmed with you before confirming any orders.
2. A HARD COPY OF YOUR CATALOGUE IS A MUST FOR REGISTRATION OF ANY OF YOUR PRODUCTS.
3. Catalogues, CD’s (front side), CD cover, word or excel documents, price lists should contain the complete details about your company (Company name, Address,Tel/Fax/Mobile, Contact Person etc).
4. All prices quoted should be your NET PRICE after discount and should include the FOB charges when quoting the prices for your products.Prices quoted should be based on the minimum quantity.
5. All catalogues MUST be sending by COURIER ONLY in order to be reviewed & registered by us.Any personal meetings with your company representatives can be arranged only after we review your catalogues.
6. Please feel free to send samples when mailing us your catalogues.
7. There is NO COST for registration.
 
Q3 THE PRICES TAHT YOU HAVE MENTIONED IN YOUR EXPORT PRICE LIST, DO THEY INCLUDE THE TRANSFORTATION EXPENSES?
 
No, the prices that are mentioned in our export price list does not include the transportation charges, they are our Net Price. 
 
Q4 HOW DO I ORDER?
 
Fax, or Email your required items. Specify the item code number with full description, quantities, billing & shipping addresses, phone numbers and email address.
Upon receiving the PROFORMA invoice the client by return should confirm the acceptance of our terms & conditions of sale.
Confirmation of Order: YH INTERNATIONAL TRADING CO.,LTD shall not consider nor proceed any order until it has received clearly in written a copy of the clients PURCHASE ORDER which bears the Company’s seal and authorized signature of the concerned person, including accepting our payment terms.
Client information: In order to start processing your order, YH INTERNATIONAL TRADING CO.,LTD requires the following information;
1. Company Name
2. Billing Address
3. If your billing address is a post office box, please provide also street address, office number etc.
4. Phone number where you can be reached during the day.
5. Email address.
 
PLEASE  NOTE:  All orders are subject to the seller’s written acknowledgement and are accepted on the understanding that OUR TERMS & CONDITION OF SALE apply.
 

            
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